No, one-time cleanings are available only as Deep Cleanings. Regular Cleaning services are reserved for recurring schedules, which begin with an Initial Deep Cleaning to establish a high standard of cleanliness that we maintain in subsequent sessions.

No, the Initial Deep Cleaning is essential to create a thoroughly clean environment that meets our standards, allowing for effective maintenance through Regular Cleanings. Without this initial thorough cleaning, it would be challenging to achieve and maintain the level of cleanliness we require.

We always aim to send the same cleaners to your home because it helps them build a good relationship with you and understand your specific preferences. We believe this familiarity allows our team to efficiently deliver a cleaning service tailored just for your home. However, sometimes unexpected situations arise, and a different cleaner might need to step in. Rest assured, all our cleaners are highly skilled and have access to detailed notes about your preferences to ensure you receive the consistent, high-quality service you expect.

Choosing the right cleaning plan depends on your specific needs and how frequently your space gets used. We generally recommend our biweekly or weekly plans as they are designed to maintain a consistent level of cleanliness and comfort in your home or business. These regular cleanings ensure your space stays fresh and hygienic, reducing the buildup of dirt and grime. Feel free to discuss your particular requirements with us so we can help determine the best option for you.

The cost of our cleaning services varies depending on the frequency of the cleaning. We offer flat rates for our different plans: weekly, biweekly, and monthly. For instance, if you select the biweekly plan, you might pay $160 per service as a starting example. If you choose more frequent cleanings, like our weekly plan, the rate decreases to $150 per service. Conversely, less frequent cleanings, such as our monthly plan, would have a higher rate. This pricing structure allows you to choose a plan that best suits your needs and budget.

The initial cleaning is priced higher because it involves more comprehensive work to prepare your home or business for ongoing maintenance. This first deep clean requires additional time and effort to meet our high standards, setting a clean baseline for all future visits. Opting for regular service after the initial clean is more economical and is the preferred choice among our customers, as it allows for consistent quality at a flat rate.

For Regular Cleaning, we typically send two professional cleaners, and for Deep Cleaning, we usually send four. Depending on the size and specific needs of the cleaning task, we may adjust the number of staff assigned.

The cleaning time depends on the size of your house. For an initial cleaning, a medium-sized house ranging from 2,000 to 3,000 square feet typically takes about 3 to 4 hours. For maintenance cleanings, the same house would generally take between 1.5 to 2 hours to complete.

Yes, we love pets! However, for health and safety reasons, we do not clean litter boxes or handle pet waste such as urine or feces. If your pet shows any signs of aggression, please ensure they are not in the areas we'll be cleaning. Additionally, we appreciate it if you could secure your pet safely before our cleaning team arrives. This helps ensure the safety and efficiency of our cleaning process.

Yes, we bring all the necessary cleaning supplies and equipment to thoroughly clean your house or office, excluding paper towels and trash bags. If you prefer that we use your cleaning equipment or specific supplies, please let us know in advance. We are happy to accommodate your preferences to ensure your space is cleaned just the way you like it.

We invoice our residential clients after each cleaning service is completed. For payment, we accept credit and debit cards, as these methods ensure both safety and convenience for our clients. Please note, we only accept checks from our commercial clients. This streamlined payment process allows us to efficiently manage transactions and maintain secure records.

Our cleaning services run between 8 am and 5 pm. We provide a 1-2 hour arrival window due to variables like traffic and potential delays at previous appointments. To help you plan your day, we offer three time slots for scheduling: morning, mid-day, and afternoon. This flexibility ensures that you can choose the best time to fit your schedule.

We operate on most holidays, but we close for New Year’s Day, Fourth of July, Thanksgiving Day, and Christmas Day. If your cleaning is scheduled on one of these holidays, we will reschedule it for another day within the same week or the following week. Please note that the days following Thanksgiving, Christmas Eve, December 26th, and New Year’s Eve are in high demand and have limited availability. If you need to cancel your cleaning due to a holiday you observe, please inform our office at least 48 hours in advance.

We make every effort to clean your home or office as scheduled, even during periods of heavy snow. However, the safety of our team is a priority. If road conditions are deemed unsafe for driving, we may need to reschedule your cleaning appointment to ensure the well-being of our staff.

DB Cleaning Services operates in the Tri-State area, including greater Philadelphia and its surrounding counties, as well as parts of New Jersey and Delaware. If you're unsure whether we cover your specific location, please contact our office. One of our representatives will be happy to provide information on our services in new areas.

Yes! We can provide you with a ballpark estimate over the phone based on the information you give us. To ensure accuracy, please be ready to answer questions about the number of rooms, bathrooms, square footage, and other relevant details.

Yes! We are happy to visit your home or business to provide a free estimate.

Yes, signing a contract is a required step when signing up for our services. This is a safety measure that protects both you and our company. The contract ensures that both parties have a clear understanding of the services to be provided and the expectations from each side, providing peace of mind and enhancing trust in our professional relationship.

You are welcome to be at your home or office during the cleaning, but it's not necessary. If you can't be there, we just need a way to access the property. You can leave a key in a safe place, use a lockbox, provide the garage door code, or share alarm codes. Just let us know what method you prefer for the cleaners to gain entry.

It's great that you're considering how to prepare! If possible, please pick up clothes, toys, and other items from the floors and surfaces. This helps our team clean more efficiently, as they can focus on cleaning rather than organizing your space. You don't need to do any actual cleaning before we arrive, but the tidier the space, the more thorough our clean can be. Also, if you have pets, please ensure they are secured and safe while we are there. We appreciate your efforts to help us provide the best possible service. Thank you!

If our cleaners are unable to access your home due to a forgotten key, please understand that they have reserved this time specifically for you and have already traveled to your location. In such cases, we charge a lock-out fee equivalent to your service price to compensate for their time. To help prevent this, we send reminder texts or emails starting 24 hours before your scheduled appointment.

Absolutely. Many of our customers are not home during our cleaning visits and choose to provide us with a key to ensure access. Alternatively, you can use a key lockbox or leave a key hidden in a secure and discreet location. Whichever method you prefer, we can accommodate to ensure your cleaning appointment goes smoothly.

We always handle your home with the utmost care, but accidents can happen. If something is damaged while we're cleaning, we will do everything we can to repair or replace the item. If necessary, we will also file an insurance claim. Our priority is to address any issues promptly and ensure your satisfaction.

Please let us know about any special requests or additional services you need at least 48 hours before your scheduled cleaning day. This allows us to allocate the necessary extra time and provide you with an accurate quote for the additional services. All special requests must be approved by our office to ensure we can accommodate them properly.

If you need to cancel, reschedule, or skip your scheduled cleaning service, we kindly request that you provide us with at least 72 hours notice. This allows us to manage our scheduling effectively, as we reserve your time slot exclusively for you and adjust our staff's schedules accordingly. Please note that failing to provide at least 48 hours notice for cancellations will result in a service fee.

If you'd like to tip our cleaning team, you can give them a tip directly at the time of service. While tipping is completely optional, it is always appreciated. Your generosity is greatly valued by our team members. Thank you for considering it!

DB Cleaning Services is a family-run business that has been delivering top-notch, reliable, and affordable cleaning services for over 20 years. Our experienced cleaning team is bonded, insured, licensed, and wears uniforms. We also ensure regular supervision to maintain our high standards. We're proud to serve the Tri-State area of PA, NJ, and DE, largely thanks to customer referrals. You can always reach out to our office staff and owner if you need to discuss any aspect of your cleaning service.

Yes, at DBC, we are dedicated to meeting and exceeding our customers' expectations by delivering high-quality services. Both our clients and cleaners use a detailed checklist to ensure consistent quality control throughout the cleaning process.

Our cleaning team undergoes comprehensive training through our C.O.R.E. program, which includes both classroom instruction and hands-on, on-the-job training. This ensures they are fully knowledgeable about our products and cleaning techniques before they begin working in your home or office. We emphasize continuous training to keep our staff updated on the latest cleaning procedures. While classroom training provides the essential theoretical knowledge, we believe that on-the-job training is invaluable, allowing our technicians to apply and refine their skills in real cleaning situations.