Frequently Asked Questions

Getting Started

DB Cleaning Services attends demands in the Tri-State area of PA, NJ and DE. We certainly attend the greater Philadelphia and surroundings counties and townships, New Jersey and Delaware. If you are still not sure if we attend your area, please reach out to our office and one of our representatives will instruct you on how we work on new areas.
In fact it is very simple! Just contact us directly at (215) 253 6112 or info@mydbcleaning.com or
by any other online means (My DB Cleaning website, Facebook, Angie’s List, Yelp, Yellow Pages and more), we will collect some important home/office information and provide you with a quote. Once you accept our proposal to you, you can select a day on our schedule that best works for you, we will show up and clean!
Never. We’re happy to earn your business each time we clean, and we have built this company doing just that.

Trust & Safety

Yes! We are both licensed and insured and bonded, if you deem necessary we can provide all information upon request or you can just download our Certificate of Insurance here
Yes! We only have satisfied customers and we can provide you with dozens of recommendations. Our Services are outstanding and it cannot be compared with the competition. If you would like to check our reviews on Angie’s List, please click here
DB Cleaning Services is a family-operated business. We have provided top-quality, reliable and affordable cleaning services for more than 13 years now. We are fully experienced and our professional Cleaning Team comprises bonded, insured, licensed and uniformed cleaners who are regularly supervised. We proudly serve the Tri-State area of PA, NJ and DE and that is all because of our customer’s referrals, mainly that is how our business grows and you always have access to our Office Staff and Owner to discuss your professional cleaning service.
Absolutely! We only send screened, trusted, and dependable employees to your door.
DB Cleaning Services has been proudly in business for over 13 years.

Estimates

Yes! Based on information you provide us, we can give you a ballpark estimate if all the questions are answered correctly. Ex.: number of rooms, number of bathrooms, square footage, etc.
Yes! We will be happy to meet you in your home or business place for a free estimate.

Service Plans

At DB Cleaning we offer Recurring Residential and Commercial Cleaning as well as One Time Service, Move in/out Cleanings, Holiday Cleanings and Extras Services.
Absolutely! Most of our customers request a Weekly Service, but we also have customers on the following plans: Every Other Week, Every 4 Weeks basis, for Commercial/Office we also offer more frequent visits during the same week.
It depends on what you really need, here you are in control. We will assess your home/business space based on information you have provided us in order to offer you with the best customized plans. For more information contact our office at (215) 253 6112.

Pricing

Our pricing is completely individualized. While some services may require a rate of $35.00 per man-hour job (Move in/out, One Time Deep Cleaning, Post-Party, and more) we also offer flat rate jobs for recurring plans such as Weekly, Bi-weekly and Monthly visits. Our more than 13 years of experience have helped us learn that every home is as unique as the people living there. We base our pricing on many factors, including the presence of pet hair, clutter and even your lifestyle. That is why we like to get more accurate information before quoting you a price. Please contact our office at (215) 253 6112 for more information.
We offer a flat rate for each plan we have available (weekly – every other week – monthly), prices may change according to frequency. We will give you an example: If you choose the biweekly plan for $120.00 (this price is example only) each service, the price will remain unless there is a change of frequency. If you decide to have weekly plan, we will lower the rate, if you decide to go monthly we will higher the rate.
The first cleaning usually costs more than any subsequent visits and we like to call our First cleaning – “Deep Cleaning”, this cleaning is necessary in order to prepare your home / business space for the recurring service. This is because the first cleaning usually requires more time and effort to meet our strict standards of clean so the maintenance service can be kept on a flat rate, this is the preferred planed chosen from our customers and it is more economical to choose a regular service.
This is because each service is specialized and customized according to our customer’s needs, besides, each person has a different life style, home size etc. DB Cleaning Services offers a variety of customized plans and extra services for different rates. We take each job with absolute individuality, we customize a plan that will fit each of your requirements so we are able to deliver quality. While many of our customers may have the same plan, they may have different rates due to their needs and special requests.

Schedule

Our day starts at 8 am and ends at 5 pm. While we can offer you a 1 – 2 hours window time frame it is not possible to give a specific time because factors such as previous appointments being delayed and traffic can affect the schedule, we do offer you the selection of three time slots (morning, mid-day and afternoon) so that you can plan your day accordingly.
We do work on most holidays, but If your cleaning lands on the following holidays, such as New Year’s Day, Fourth of July, Thanksgiving Thursday, and Christmas Day we will reschedule for another day during that same week or the following. The following days we have a lot of requests and limited shifts available: Thanksgiving Friday, Christmas Eve, December 26th and New Year’s Eve. If you would like to cancel cleaning services on a Holiday you observe please contact our office with 48 hours notice.
Absolutely, we will make every effort to have your house/office cleaned. However, if conditions of road aren’t safe enough for driving we would have to reschedule your appointment.

Cleaning Services

We usually assign 2 professionals cleaners per job, depending on the size of the job we may
send more. We always plan so that any cleaning job can be finished within eight hours.
We will make every effort possible to send the same cleaning associates to your home. We
certainly want our employees to build a relationship with our clients. Sending the same team
each time will help them to become familiar with the customer needs. We want you to feel
confident in our team members and they are eager to get to deliver a custom cleaning for your
home as quickly as possible. Building this relationship results in trust and satisfaction. However,
there are sometimes circumstances that are beyond our control and you may not have the same
person. If this happens, please rest assured that the person coming in to clean is just as
capable as any employee that we have. We also have a very detailed information on each
customer’s peculiarities.
It will depend on the size of your house. A medium-sized house from 2,000 to 3,000 sq. ft. takes between 3 to 4 hours to clean in the initial cleaning and about 1h5 to 2 hours on a maintenance cleaning.
Yes, we will bring all the cleaning supplies (except paper towel) and equipment necessary (or use yours) to make your house or office the most clean place in the world. If you’d like us to use your cleaning equipment or any special cleaning supplies, just let us know. We’d be happy to do so.
You are welcome to be at your home or office and meet our cleaning providers, but we understand that you are not always able to be there, in this case our only requirement is access to your premises. Certainly if you feel comfortable you can leave us a key in some safe place or lockbox, the code of your garage door, alarm codes, just let us know your preferred method that allows the cleaners to gain access to your home.
Unfortunately, in this situation our provider will already have allocated that time slot to you and will have traveled to your home. We expect that you will understand that it is only fair to compensate them for this and so we charge a lock-out fee of 50% of your service price. We try to help you avoid a situation like this by sending out a reminder text message or e-mail starting with a 24 hours window prior to your scheduled cleaning.
Sure. In fact most of our customers are not home when we come, and many provide us with a key so that the cleaners can get in. Some of our other customers also prefer to use a key lockbox, or leave a key hidden in a safe and not obvious place.
Nice of you to ask – yes, it can help our team members if you pick up or put away any clothes, children’s toys or other items before we arrive. You do not need to clean for the cleaner! However, the better your space is picked up, the better job we can do for you. If you just can’t get things organized before we come, no problem, just know we will clean what we can get to. It is also appreciated if you could make sure your pet is safe and secure before our cleaning associates come to clean. Thanks!
We treat all homes with care; however human errors may occur, if something breaks we will make every effort to have the item repaired, or replaced. Insurance claims will be filed when appropriate.
Any special request must be made 48 hours in advance and approved by the office. If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services.
Yes, we love pets! However due to potential health risks, we do not clean litter boxes, urine or feces. If you have a pet that is the least bit aggressive, it will need to be absent from the areas we are cleaning. It is also appreciated if you could make sure your pet is safe and secure before our cleaning associates come to clean.

Quality of Cleaning

At DBC we are committed to meet & exceed the expectations and requirements of our customers by providing high value and quality products and services. Our customers and cleaners have a checklist to ensure quality control.
Our Cleaning Team receives C.O.R.E training in class as well as on the job (hands on training). We make sure that the people we are sending out into the field to complete these jobs have a full knowledge of our products and how to use them. We also have ongoing training to make sure that all of our employees stay up to date on all of our cleaning procedures. One thing to note is that while doing classroom training we provide someone with the mental tools to complete the job. However, as you may know there is no more valuable training then on the job training where a new employee can put those newly learned skills to use.
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied, that is why we offer a 24 hour guarantee. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the area(s) you are dissatisfied with at no additional cost to you.

Service Agreement

Payment for cleaning services is due in full at time of service. DB Cleaning Services gladly accepts payments in the form of Cash, Check and Credit Card. Cash should be left in the envelope provided by us on top of your kitchen counter. Checks must be payable to “DB Cleaning Services”, you can either leave in the envelope provided by us on top of your kitchen top or simply just mail with a few days in advance to 7710 Castor Avenue, Suite 29, Philadelphia PA, 19152. Credit Cards payments are processed through PayPal, if you are making payment by credit card, payment must be made by 7:00 A.M. the day of cleaning.
If we arrive to clean and there is no payment, we will contact you immediately for a credit card. If you are not available or do not wish to use a credit card, we will have to reschedule your appointment.
If you need to cancel, reschedule or skip your regular cleaning service, please provide at least 48 hours notice in advance for all cancelled appointments. Once we take a reservation, we hold that time slot open for you and turn away other potential customers in order to ensure your timeframe. We also change our team member’s schedules or arrange for an alternative time and date for your cleaning. Failure to cancel your appointment with at least 24 hours notice will result on a service fee of 50% of the cost of your service.

Maids Cleaning Team